Recall Summary
| Recall number | 26576 |
| Issued by | U.S. Consumer Product Safety Commission |
| Date | 2026-06-25 |
| Company | Southern Telecom Inc., of New York |
| Units affected | 14,700 |
| Severity | Not classified |
Remedy: Consumers should stop using the recalled waxing kits immediately and contact Southern Telecom for a full refund. Consumers will be asked to destroy the kits by unplugging the warmer’s electrical cord, cutting it in half, and upload a photo of the destroyed product, showing the cut electrical cord, to https://support.customersupport123.com/hc/en-us/requests/new. Consumers should then dispose of the
Read the official U.S. Consumer Product Safety Commission recall notice
The southern telecom recall involves Lomi Roll-On Waxing Kits sold across the United States. The U.S. Consumer Product Safety Commission announced the action on June 25, 2026. Southern Telecom Inc., of New York, is the recalling company. The roll-on warmers have a power cord that can overheat and short circuit. That failure creates a risk of serious injury or death from fire, burn and electrical shock hazards. About 14,700 units are covered. If you own one of these kits, stop using it now.
What the Southern Telecom Recall Covers
This southern telecom recall covers Lomi Roll-On Waxing Kits. The kits include a roll-on wax warmer that plugs into a household outlet. The warmer heats a cartridge of wax for at-home hair removal. The recalled units are branded Lomi. Southern Telecom Inc. distributed them.
The CPSC notice describes this as an expanded action. The expansion added an additional model and reported incidents to the original recall. For that reason, a kit that was not covered before may be covered now. In most cases, consumers assume an older purchase is safe. That assumption is not reliable here.
The verified agency record lists 14,700 units in scope. It does not publish a separate list of lot codes in the data provided here. However, model and identification details appear on the official CPSC notice page. Check the box, the warmer base, and any label on the underside of the unit. Compare what you find against the agency listing before deciding you are unaffected.
If you cannot confirm your model, treat the kit as recalled. That is the conservative approach. Electrical failures do not give much warning. As a result, waiting for certainty is riskier than simply stopping use. Contact Southern Telecom and let the company confirm your unit.
The Hazard and Reported Injuries
The hazard in the southern telecom recall is the power cord. The cord can overheat. It can also short circuit. Both failures can happen while the warmer is plugged in and heating.
An overheating cord can melt insulation. Exposed conductors can then arc. Arcing near wax, packaging, or a bathroom counter can start a fire. A short circuit can also deliver a shock to anyone touching the cord. The CPSC describes the risk as serious injury or death from fire, burn and electrical shock hazards.
Wax warmers raise the stakes in a specific way. Typically, they run unattended for several minutes while the wax softens. Many people plug them in on a bathroom vanity near towels and paper. For example, a cord fault under a towel may smolder before anyone notices. That combination is why the agency treats the defect seriously even without a large injury count.
The agency reports no injuries at the time of the notice. That is important context, and it should not be overstated in either direction. No reported injuries does not mean the defect is theoretical. It means the reporting record, as of the notice, did not include injury reports.
| Recall number | 26576 |
|---|---|
| Issuing agency | U.S. Consumer Product Safety Commission |
| Recall date | June 25, 2026 |
| Company | Southern Telecom Inc., of New York |
| Product | Lomi Roll-On Waxing Kits |
| Units affected | 14,700 |
| Severity classification | Not classified |
| Reported injuries | None reported at the time of the notice |
What To Do If You Own This Product
Start by unplugging the warmer. Do not finish the wax session first. The southern telecom recall instructs consumers to stop using the recalled waxing kits immediately. Immediately means now, not after the current cartridge cools.
Next, identify the product. Look for Lomi branding on the kit box and the warmer. Photograph the label and the cord before you do anything else. Those photos help if questions come up later. Keep your receipt or order confirmation if you still have one.
The remedy is a full refund from Southern Telecom. Contact the company to start the process. Consumers will be asked to destroy the kits. The instructions are specific. Unplug the warmer’s electrical cord. Cut the cord in half. Then photograph the destroyed product so the cut cord is clearly visible.
Upload that photo to the company’s support portal at https://support.customersupport123.com/hc/en-us/requests/new to submit your request. After the photo is submitted, dispose of the destroyed product. Confirm the cord is unplugged before cutting it, and use insulated tools. The full agency notice is posted at CPSC.gov for reference.
Do not give the kit away. Do not resell it on a marketplace. Passing a recalled electrical product to another household simply moves the hazard. In most cases, that is also a violation of marketplace policy. Destruction is the point of the remedy here.
Does a Southern Telecom Recall Mean You Can Sue?
A recall is a safety action. It is not a lawsuit. The southern telecom recall is a corrective step taken with the CPSC to remove a hazardous product from homes. It does not create a legal claim by itself.
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This distinction matters. Many readers assume a recall automatically entitles them to money beyond the refund. It does not. Typically, a product liability claim requires more than a defect notice. It generally requires an actual injury or property loss, and proof that the defective product caused it.
If you were burned, shocked, or suffered a fire tied to one of these warmers, your situation is different. In that case, you may be eligible to pursue a claim. Causation still has to be established with evidence. That is why preserving the product, photos, medical records, and any fire report matters so much.
However, nothing here is legal advice, and no outcome is promised. Laws and filing deadlines vary by state. A licensed attorney in your state can review the specific facts and tell you whether a claim is viable. Consultations for product injury matters are often free. Accepting the refund is a separate question worth raising with that attorney if you were injured.
How Recalls Connect to Mass Tort Cases
Recalls and mass torts are separate processes that sometimes intersect. A recall notice documents that a manufacturer identified a defect and the date it acted. As a result, recall records frequently become evidence in later litigation. Plaintiffs use them to show what a company knew and when it knew it.
Real examples show the pattern. Philips recalled millions of CPAP and BiPAP machines in 2021 over degrading sound abatement foam. That recall was followed by consolidated federal litigation. Takata airbag inflators were recalled across many automakers, and that recall history featured heavily in the litigation and bankruptcy that followed. In both examples, the recall came first and the legal process came later.
That sequence does not mean this southern telecom recall will follow the same path. Most recalls end with refunds and repairs, and nothing more. We are not aware of verified litigation over this recall, and we do not claim any exists. The honest summary is that a recall is a documented safety event, and whether it ever becomes anything else depends on facts that are not known today.
Frequently Asked Questions
How do I know if my waxing kit is part of the southern telecom recall?
Look for Lomi branding on the kit and the roll-on warmer, then compare the model information against the official CPSC notice. This action was an expansion that added an additional model. If you cannot confirm your unit, stop using it and contact Southern Telecom.
Do I have to cut the cord to get a refund?
Yes. The remedy in the southern telecom recall requires you to unplug the warmer, cut the cord in half, and upload a photo showing the cut cord. The photo goes to the company’s support request portal, and then you dispose of the destroyed product.
Does the refund waive my right to bring a claim if I was injured?
A refund and an injury claim are different things, but the paperwork you sign can matter. If you were burned, shocked, or lost property in a fire, talk to a licensed attorney before signing anything. A recall alone is not a lawsuit, and no outcome can be promised.
Were You Injured by a Recalled Product?
A recall by itself is a safety action, not a legal claim. However, if a recalled product caused a real injury, you may be eligible to pursue compensation. A licensed attorney can review your situation at no upfront cost — most work on contingency, meaning you pay nothing unless you recover.
Official Sources & Resources
Verify every recall against the issuing agency before acting:
- U.S. Consumer Product Safety Commission: official recall database — the record of truth for this notice
- CPSC: cpsc.gov — household goods, toys, furniture, appliances
- FDA: fda.gov — food, drugs, and medical devices
- NHTSA: nhtsa.gov — vehicles, tires, and child car seats
- USDA FSIS: fsis.usda.gov — meat, poultry, and egg products
Content last reviewed July 2026. This is general educational information, not legal advice. If you notice outdated information, please contact us.
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Attorney Advertising. The information on this page is provided for general informational purposes only and does not constitute legal advice. A product recall is a safety action by a manufacturer or regulator and does not by itself establish liability or create a legal claim. No attorney-client relationship is created by accessing or using this content. Every case is unique. If you believe you were harmed by a recalled product, consult a licensed attorney in your jurisdiction.